Terms & Conditions
1. The company means James Cookson (Stockport) Ltd trading as Cookson Hardware.
The Customer means the person, firm or company to whom the Company supplies or agrees to supply, any of the Company's products and any other goods supplied by the Company in the ordinary course of its business (hereinafter called the Goods). The Recipient means the person, firm, company, corporation or public authority to whom the Goods are delivered upon the Customers instructions (whether expressly or by implication when it is not the Customer).
The Contract means the contract for the purchase and sale of the Goods. Writing includes letters, facsimile transmission, electronic mail and comparable means of communication. Conditions means the standard terms and conditions of sale set out in this document and, unless the context otherwise requires, includes any special terms and conditions agreed in writing between the Company and the Customer.
2. Unless specifically agreed in writing these Conditions are incorporated into all Contracts for the supply of Goods and any other conditions or terms, except statutory conditions or terms, are hereby excluded to the fullest extent permitted by law. No rights whatsoever in respect of these Conditions shall attach to any third party within the meaning of the Contracts (Rights of Third Parties) Act 1999 or of any statutory modification of that Act.
These Conditions do not affect the statutory rights of a person dealing as a consumer as defined by the Unfair Contract Terms Act 1977 and/or the Sale of Goods Act 1979 and/or the Unfair Terms in Consumer Contracts Regulations 1994 and 1999 or by any statutory modification of any of those Acts or Regulations. A Contract comes into being when the Customers order is accepted by the Company or when the Company's quotation is accepted by the Customer.
Acceptance of delivery or collection of the Goods shall be conclusive evidence of the Customers acceptance of these Conditions.
3. The Company makes every reasonable effort to ensure that the information contained in any advertising material, including on its website, for which it is responsible is correct as at the time of going to press. Such material is intended, however, only as a guide, and does not necessarily represent the goods on offer. In particular, neither the Company nor its suppliers nor its agents can be held legally liable under the Trade Descriptions Act 1968 or under any other legislation for any inaccuracies of definition, colour, description, illustration (whether photographic or otherwise) or pricing and the Company's policy of continuous improvement determines its right to change specifications and/or prices without notice.
If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
4. Whilst the Company will deliver the Goods ordered by the Customer as soon as reasonably practicable, any date for delivery quoted by the Company is for the guidance of the Customer only and does not form part of these Conditions. Please note that we reserve the right to impose a delivery charge for deliveries made to addresses outside of the UK mainland and to certain Scottish Highlands postcodes as stated in the delivery section under the Help tab on the website. We will not impose any delivery charge without first notifying and receiving acceptance from the customer. Neither date nor time for delivery shall be of the essence of the Contract. The Company shall not be liable to the Customer in respect of any damage or consequential loss of any nature (whether for loss of profit or otherwise), costs, expenses or other consequential detriment suffered by the Customer in respect of any delay in delivery.
5. Dispatch of the Goods will be notified to the Customer by the Company by e-mail and (usually under separate cover) by invoice. If possible at the time of delivery the Customer or the Recipient on behalf of the Customer will receive and unload the Goods and check them for quality and condition in the presence of the Company's carrier but if it shall be impossible for any reason or if there shall at the time of delivery be no one available on behalf of the Customer to carry out such procedures the Company shall be entitled at the risk of the Customer to deliver the Goods at the address notified to the Company for delivery. In every case of a shortage or if any of the Goods are in an unsatisfactory condition the Customer or the Recipient shall endeavour where possible to endorse the carrier's delivery document accordingly but whether this has been possible or not must in such event give a separate written statement or e-mail of condition to the Company within 3 working days of the date of delivery (as to which time shall be of the essence of the Contract).
6. All claims for Goods alleged to be defective must be made in writing to the Company within 10 calendar days of such defect becoming apparent. When notification is so received the Company may require the return of the Goods, or for the Goods to be made available for inspection by the Company and/or by its agents. Should the Company be satisfied as to the alleged defects, it may at its option either replace the Goods within a reasonable time, or credit the Customer with the Contract price of the Goods.
7. The Customer may cancel an order for any reason within 10 days starting on the day after the Recipient receives the goods. To do this the Customer will need to notify the Company that the Customer wishes to do this, specifying the order number of the order to be cancelled. If the Customer does this the Company will ask the Customer to pay the carriage costs. Upon receipt of the item(s) subject to them being unused and in their original unspoilt condition and packaging the full value of the goods will be refunded within 30 days of such cancellation.
8. Subject to the provisions of the above clause, the Company may at its sole discretion accept the return of the Goods, provided that the Customer indicates the relevant delivery note or invoice number together with our returns reference. We reserve the right to imply a handling charge on special order items.
9. The copyright of this website is owned by the Company James Cookson (Stockport) Ltd and may not be copied or reproduced in any way or form, stored in a retrieval system or transmitted in any form or by any means, electronic or otherwise, without express written consent.
10. This contract is subject to the Law of England and Wales.