3.1 Payment Details

We accept all major credit and debit cards as methods of payment including MasterCard, Visa, Delta, Maestro and Electron. For your security, all card payment details are SSL encrypted and stored on a secure server.

Alternatively, you may pay by either personal or company cheque. We will dispatch your order as soon as your cheque has cleared into our bank account.

All personal information is handled in strict accordance with our Privacy Policy and Security Policy.

All transactions are in pounds sterling.

3.2 Delivery

The following information is for orders placed for delivery within the United Kingdom mainland only with the exception of the following Scottish Highlands postcodes; G83, IV1 - IV28, IV33 - IV39, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA33, PA34 - PA40, PH18 - PH26, PH30 - PH41, PH49 - PH50, PK1-PK99. For export orders including Northern Ireland and the Channel Islands and the afore mentioned Scottish Highlands postcodes please contact us on 0161 480 2388 during office hours or email sales@cooksonhardware.com

You can choose to have your order delivered to an alternative address (ie not the card billing address). Please fill in the delivery address box with these alternative details when placing your order.

Our carrier will only deliver to the address instructed so please ensure this address is accurate and that someone will be there to sign for it. For security reasons all deliveries must be signed for. If we are asked to leave the goods in a particular place due to nobody being available to sign for them (ie; leave in the porch, or with a neighbour) despatch of goods will be proof of your receipt. When you receive the delivery if it appears damaged you must mark this on the courier’s delivery note.

3.3 Returns & Refunds

Cookson Hardware is committed to supplying you the best quality products at great prices.

We aim to provide you with as much information as we can about each product so that you can make an informed purchase decision.

However, we also know that once in a while you may need to replace or cancel an order, or return an item. We will allow you to return any item within 10 days of receipt so long as it has not been fitted or used and is returned in the same unmarked condition and original packaging as they were received. We reserve the right to charge a handling or re-stocking charge for goods ordered as special order items. We will notify you if this applies before the goods are accepted back. All you need to do is contact us first by email on sales@cooksonhardware.com and we will issue a returns reference which you should enclose with the returning goods. We cannot accept any goods back for credit without a returns reference number being issued first.

Returns must be sent to our address at your own cost and risk, unless the return is as a result of an error by us. Should we, upon receipt of the said items, be satisfied as to the alleged defects we will either replace or arrange a refund of the full value of the goods.

Unfortunately we cannot accept proof of posting as confirmation of delivery.

If the goods were not as ordered, damaged, or found to be faulty please contact our office by email to sales@cooksonhardware.com or on 0161 480 2388 during office hours to arrange a collection.

Please enclose a copy of your receipt with the parcel to speed up the returns process.

Please ensure that any sharp objects are suitably wrapped to ensure safe handling and that goods are packed to protect them in transit.

3.4 Security

We take great care to ensure that any personal detail you send us remains totally confidential. All credit card information is encrypted when it is transferred over the Internet using 128 bit SSL Encryption. All personal information is held on a secure server and will not be used in any way without your express permission. For further details see our Privacy Policy.

3.5 Privacy Policy

In order for us to process your order and provide you with details of that order at a later date we do need to collect and retain a certain amount of personal information.  Under no circumstances shall we share your details with any third party for use as marketing. We will only share detail with parties carrying out work on our behalf to complete your order.

We collect the following information when your order is placed

• Your E-Mail Address
• Day Time and Home Telephone Numbers
• Home Address and Post Code
• Delivery Address, Postcode and Telephone Number
• Password
• Your Credit Card Details i.e. Credit Card Type, Number, Expiry Date,
• Security Number etc

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict procedures in the storage and disclosure of all information, which you have given us in order to prevent unauthorised access.

3.6 Complaints

Whilst we make every effort to offer an efficient service, occasionally mistakes are made. We will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at: sales@cooksonhardware.com